Where the driver waits
Station forecourts are the most restricted pick-up points we deal with. Many have timed drop-off bays, private taxi ranks that only licensed rank holders may use, and separate short-stay car parks for pre-booked cars.
Each station page records the point our drivers use, so you walk to an agreed place rather than looking for a car among a queue of vehicles that cannot legally wait.
Delays, cancellations and platform changes
Give us your train service when you book and we track it. If the train runs late the driver waits for the revised arrival; if it is cancelled we move the booking to the next realistic arrival rather than treating it as a no-show.
For onward connections the same applies in reverse: if road conditions threaten a departure we tell you early enough to change the plan, instead of arriving at the barrier as the train leaves.
Luggage, bikes and sports kit
Rail passengers usually travel with more than airline luggage allows — full-size cases, bike boxes, ski bags, golf travel covers and instrument cases all appear regularly on station runs.
List these when you book. We size the vehicle around the load, which sometimes means an estate or people carrier for two passengers rather than a saloon.
Station to airport transfers
A large share of station work is the link leg: rail into a city, then road out to an airport that has no direct rail service, or the reverse after a late landing when the last train has gone.
Because these legs are timed against a flight, we quote them as airport transfers with the same flight tracking and waiting-time allowance as a home pick-up.