Last updated: 30 August 2026
1. Confirmation
A booking is confirmed once you receive an on-screen booking reference, followed by an email confirmation. If you do not receive a reference, the booking has not been placed — please contact us before travelling.
2. Changes
You can change the pickup time, route, stops or vehicle class free of charge up to 6 hours before pickup, subject to availability. Later changes are accommodated where possible; a change that increases distance, duration or vehicle class may increase the fare.
3. Cancellations
- More than 12 hours before pickup — free cancellation, full refund of anything paid.
- Between 12 and 3 hours before pickup — 50% of the fare is payable.
- Less than 3 hours before pickup, or after the driver has been dispatched — the full fare is payable.
- Cancelled by us — full refund, or an alternative vehicle at no extra cost.
Cancellations caused by a cancelled or heavily delayed flight are not charged where you tell us as soon as you know.
4. Waiting time
- Airport pickups — 60 minutes of free waiting from the actual landing time, so we track your flight.
- Cruise ports and rail stations — 30 minutes of free waiting.
- All other pickups — 15 minutes of free waiting from the booked time.
After the free period, waiting is charged at £0.50 per minute (£30 per hour) for saloon and estate classes, and £0.75 per minute (£45 per hour) for MPV, executive, minibus and coach classes.
5. Extra stops and route changes
Stops added in advance are priced at booking. Stops requested during the journey are charged at the waiting rate above plus any additional mileage.
6. No-show
If we cannot locate you at the pickup point after the free waiting period and cannot reach you on the phone number provided, the booking is treated as a no-show and the full fare is payable. Please always keep your phone reachable on the day of travel.
7. Contact
To change or cancel, email info@cabslink.com or call +44 333 888 2991 with your booking reference.