Refund Policy

1. When we refund in full

• Bookings we are unable to fulfil.
• Cancellations made more than 12 hours before pickup (see the Booking & Cancellation Policy).
• Duplicate charges for the same journey.
• Journeys cancelled because your flight was cancelled or significantly delayed, where you notify us promptly.

2. Partial refunds

Cancellations between 12 and 3 hours before pickup are refunded at 50% of the fare. Where a journey is shortened at your request after it has begun, the fare already reserved for the booked route remains payable.

3. When we do not refund

• No-shows, and cancellations less than 3 hours before pickup or after the driver has been dispatched.
• Delays caused by circumstances outside our reasonable control, where the journey was still completed.
• Waiting time, extra stops, tolls, airport fees or cleaning charges already incurred.

4. How refunds are processed

Refunds are returned to the original payment method. We approve eligible refunds within 3 working days of agreeing them; funds typically appear within 5–10 working days, depending on your card issuer or bank.

5. Disputes

Please contact us first with your booking reference at info@cabslink.com or +44 333 888 2991 so we can resolve the issue directly. We acknowledge refund requests within 2 working days and aim to conclude them within 14 days. Nothing here affects your statutory rights under UK consumer law.